Insurance, Financial Services
Various service providers, namely insurance, financial, telecommunication and other companies, focus mainly on customer satisfaction as well as maintenance of high quality services.

To serve these customers Business Analytica carries out end user surveys in relation to their recent experience with a given service provider across a range of key KPIs (on the basis of such surveys it is possible to draw key service quality indicators, including NPS set of questions). The Agency also offers Mystery Shopping / Mystery Calling surveys.