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Insurance, Financial Services
Various service providers, namely insurance, financial, telecommunication and other companies, focus mainly on customer satisfaction as well as maintenance of high quality services.
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To serve these customers Business Analytica carries out end user surveys in relation to their recent experience with a given service provider across a range of key KPIs (on the basis of such surveys it is possible to draw key service quality indicators, including NPS set of questions). The Agency also offers Mystery Shopping / Mystery Calling surveys.